Refund policy

At PamBees Hair, customer satisfaction is important to us. Due to the nature of our products, we have specific return and refund conditions to protect the health and safety of all customers.

Returns

We accept returns within 14 days of delivery provided that:

The hair has not been opened, worn, installed, brushed, washed, coloured, cut, or altered in any way.
The product remains in its original packaging with all tags and security seals intact.
Proof of purchase is provided.

For hygiene reasons, we cannot accept returns on any hair products that have been opened, used, or tampered with.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the item received was faulty or incorrect.

Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photographs of the issue
A description of the problem

We will review your claim and offer a replacement, exchange, or refund where appropriate.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or sent in error by PamBees Hair.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened hair bundles
Wigs that have been worn, customised, coloured, cut, washed, or styled
Clearance or sale items
Gift cards

For any questions regarding returns or refunds, please contact:

PamBees Hair

Instagram: @PamBeesHair

By placing an order with PamBees Hair, you agree to this Return & Refund Policy.